Technical support

In some cases, critical elements of the IT infrastructure, embedded modules of information systems are not being supported adequately, while the other part of them gets unreasonably high level of service. As a consequence, financial expenses related to maintenance of information systems are growing, the risk of long-lasting emergency downtimes of systems for the whole business increases as well, and opportunities for scaling under conditions of the intensive growth of the enterprise are being significantly limited.

The establishment of own technical support in the enterprise is one of the solutions of this problem. However, this solution has a significant drawback: unreasonably high cost of maintenance of teams of highly qualified multi-specialty experts.

Услуга тех поддержки

Cooperation with our technical support gives the possibility:

training of customer’s users

to establish a single point of responsibility for time and quality of solving problems

to get the technical support with a choice of different service levels adapted to specific needs of the business

to unify the workflow for service contracts and technical support agreements

to release resources of the IT service of the corporate customer for the core business

to effectively manage the expenses related to support of systems implemented both by our company and by third-party contractors

reduction of the risk of occurrence or recurrence of problems

reduction of operating and capital expenses related to the maintenance of the customer’s information system

Technical support stages:

Услуга техподдержки шаги
acceptance, registration customer’s appeal
development of patches, updates, methodology
consulting, castomization, testing software
applying solution on customer server instance
Логотип
EP5 8/2
Taras Shevchenko Str.
Astana, 010000, Kazakhstan
Phone:
+7 7172 95-44-501