In some cases, critical elements of the IT infrastructure, embedded modules of information systems are not being supported adequately, while the other part of them gets unreasonably high level of service. As a consequence, financial expenses related to maintenance of information systems are growing, the risk of long-lasting emergency downtimes of systems for the whole business increases as well, and opportunities for scaling under conditions of the intensive growth of the enterprise are being significantly limited.
The establishment of own technical support in the enterprise is one of the solutions of this problem. However, this solution has a significant drawback: unreasonably high cost of maintenance of teams of highly qualified multi-specialty experts.
training of customer’s users
to establish a single point of responsibility for time and quality of solving problems
to get the technical support with a choice of different service levels adapted to specific needs of the business
to unify the workflow for service contracts and technical support agreements
to release resources of the IT service of the corporate customer for the core business
to effectively manage the expenses related to support of systems implemented both by our company and by third-party contractors
reduction of the risk of occurrence or recurrence of problems
reduction of operating and capital expenses related to the maintenance of the customer’s information system